Our development process included extensive user research, surveys, and usability testing to refine the app’s core functionalities. Key steps included: • User Research & Surveys – Identified that users aged 25-34 were the most active in seeking healthcare solutions, with 52.5% only using healthcare services twice a year. • Prototyping & Testing – Conducted usability testing, where 87% of users successfully completed tasks, while revisions were made based on areas of confusion, such as date and time selection in appointment booking. • AI Integration – Implemented a smart AI assistant, where 65% of users preferred AI assistance for quick health inquiries over traditional search methods. • Competitive Analysis – Compared Safe Hands Health to industry leaders like WebMD, Healthline, and Zocdoc, ensuring our app stands out through AI-driven features and a seamless user experience.